I visited the facility today and I was welcomed by a lady named Mary. She was very inviting and provided excellent customer service. I was also introduced to Rachel, I had the pleasure to watch her interact with the residence during activity time. The experience as a whole made my day.
I had such a great experience thanks to Rachael and Teresa! From the moment I walked in, they were welcoming, professional, and genuinely kind. They both went above and beyond to make sure everything was taken care of and that I felt comfortable the entire time. Their customer service is outstanding attentive, patient, and efficient. It’s clear they truly care about their clients and take pride in what they do. I really appreciate the effort they put into making the experience smooth and enjoyable. Highly recommend working with Rachael and Teresa if you want excellent service!
My mother is in memory care at Village on the Park in Rogers and gets very good care. The nurses are kind and attentive. My mom feels safe and content. She needs help with lots of things and they are there for her. The front desk staff is extremely friendly and helpful.
My parents have been residents here since January 15th. Due to their memory conditions, they often create feedback loops with one another that are not grounded in present reality. As you can imagine, this has presented some uniquely challenging situations for the facility and its team.
Despite these complexities, the front desk staff, nursing team, and management have handled every situation with remarkable professionalism, patience, and grace. They have not only improved my parents’ quality of life, but they have also made an enormous difference for our entire family and circle of friends as we steward their affairs.
What stands out most is the cohesion of the staff. It is genuinely difficult to single out individuals because they operate as such a unified, high-functioning team. Every person we have encountered has been top notch.
I cannot say enough about this facility and its exceptional staff.
We have had such a wonderful experience with this retirement community. From the moment we walked in, we felt welcomed and cared for. The staff is incredibly kind, attentive, and genuinely invested in the residents’ well-being. It gives our family so much peace knowing our loved one is in a place where they are treated with dignity, respect, and compassion every single day.
I moved my friend and client (I served as his trustee and POA) to Village on the Park Rogers in 2022. My friend absolutely loved the Village's environment and staff. I, too, truly enjoyed my regular contacts with the staff, each of whom were always nice. I always felt as though I was dealing with staff who truly cared for my friend. They are pros at their jobs. The building is very clean and comfortable. The individual apartments are well designed. Overall, I highly recommend Village on the Park Rogers. Cheryl Filla at the Village will make sure that your loved one receives excellent attention and kindness.